Dennis D. McDonald (ddmcd@ddmcd.com)consults from Alexandria Virginia. His services include writing & research, proposal development, and project management.
With sponsorship from Social Media Today LLC and Oracle Corporation, I’ve developed a brief online survey for sales managers who have responsibility for a team of sales people.
The “white paper” published by the Federal Web Managers Council in November of 2008, Putting Citizens First: Transforming Online Government. A White Paper Written for the 2008 – 2009 Presidential Transition Team, contains a series of common-sense recommendations that are clearly stated — and deceptive in their simplicity:
In Five Challenges Government Faces When Adopting Web 2.0 I wrote about the need to consider the cost impact on the organization of hiring additional “community managers” to support the addition of social media and social networking to overall customer support operations: