Dennis D. McDonald (ddmcd@ddmcd.com) consults from Alexandria Virginia. His services include writing & research, proposal development, and project management.

All in Customer Support

Nov 4
Nov 4 Things to Consider Before Changing a Voice Response System

Dennis D. McDonald

CRM, Call Center, Customer Communication, Customer Support, Governance, Management Tools, Voice Response

This paper discusses key issues that management should consider when redesigning an automated voice response system that supports customer service.

Nov 4 Nov 4 Things to Consider Before Changing a Voice Response System

Nov 4
Nov 4 Things to Consider Before Changing a Voice Response System