Dennis D. McDonald (ddmcd@ddmcd.com) consults from Alexandria Virginia. His services include writing & research, proposal development, and project management.

All in Voice Response

Jun 3
Jun 3 Crowdsourcing the Design of Facebook's "Facephone"

Dennis D. McDonald

Advertising, Crowdsourcing, Facebook, Humor, Media, Smartphone, Voice Response, iPhone

Were I in charge of designing the Facebook smartphone, I would absolutely love what’s going on now on the web.

Nov 4
Nov 4 Things to Consider Before Changing a Voice Response System

Dennis D. McDonald

CRM, Call Center, Customer Communication, Customer Support, Governance, Management Tools, Voice Response

This paper discusses key issues that management should consider when redesigning an automated voice response system that supports customer service.

Jun 3 Jun 3 Crowdsourcing the Design of Facebook's "Facephone"

Nov 4 Nov 4 Things to Consider Before Changing a Voice Response System

Jun 3
Jun 3 Crowdsourcing the Design of Facebook's "Facephone"

Nov 4
Nov 4 Things to Consider Before Changing a Voice Response System